Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at firstname.lastname@example.org Emails will be answered within 24 hours.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
The Site reserves the right, to change, modify, add, or remove portions of both the Terms and Conditions of Use and the Terms and Conditions of Sale at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.
USE OF THE SITE
You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.
Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. You agree that if you are unsure of the meaning of any part of these Terms and Conditions or have any questions regarding the Terms and Conditions, you will not hesitate to contact us for clarification.
ACCEPTANCE OF ELECTRONIC DOCUMENTS
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
PAYMENT AND PRICING
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. In the event that we are unable to provide the services, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products.
USE OF VOUCHER CODES
Our Site do not accepts the use of voucher codes for orders placed online.
Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.
Any unauthorised use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
PRICE AND PAYMENT OPTIONS:
We accept Visa, Mastercard, Delta, Solo, Visa Electron, Switch/Maestro or Cash. Unfortunately, we are unable to accept cheques and do not offer credit accounts.
If you have paid on your debit or credit card you will be charged once the order has been placed and we will email you to confirm once your order has transferred to the Warehouse and been fully processed for dispatch.
If you card has been declined, this may sometimes mean your bank may hold funds for up to 3 days, in this instance, please contact you bank.
We will not be held responsible for charges or interest added to credit cards after a purchase.
FURTHER INFORMATION FOR OVERSEAS CUSTOMERS:
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.
We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed we will not offer a reimbursement of shipping charges, It is always wise to order far enough in advance to allow for unanticipated delays.
DELIVERY FOR LACE CLOSURES, LACE FRONTALS AND FULL LACE WIGS.
Lace products are usually shipped out within 2-6 weeks once your confirmation email is sent out. We will make every effort to deliver within the time frame stated. However, as delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure.
Delivery for other Products including Hair Extensions
Hair extensions are usually sent out next day guaranteed delivery when ordered within the UK before 4pmGMT. All international orders will arrive within 5-14 working days via standard delivery. Express delivery will arrive in 2 working days.